Last Updated: March 29, 2026
At Tirumala Info (Tirumalainfo.com), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard data when you visit our site, which provides information about Tirumala temple, darshan updates, and pilgrim services.
Information We Collect
We collect minimal data to enhance your experience:
- Personal Data: Name, email, phone (if you contact us via forms or subscribe to Tirumala news).
- Usage Data: IP address, browser type, pages visited, time spent (via cookies/log files for site analytics).
- No Sensitive Data: We do not collect payment info, passwords, or temple darshan bookings directly.
How We Use Your Information
Your data helps us:
- Deliver personalized Tirumala updates, news, and notifications.
- Improve site functionality and SEO for better pilgrim access.
- Respond to inquiries about temple timings, accommodations, or travel.
- Analyze trends (e.g., popular darshan queries) without identifying individuals.
Instagram and Facebook messages
When you send a message or comment to our Instagram account (@tirumalatirupativlogs) or our Facebook Page (Tirumala Tirupati Vlogs), our assistant receives your name, username, account ID and the text you sent. We use this only to reply to you, to send what you asked for (such as links, darshan updates or Booking Helper keys), and so our team can continue the conversation in our support inbox. Some questions are answered with the help of an AI service (Google Gemini or Groq), which receives only the question text, not your name or account. When we issue a Booking Helper key, we record your username, the key and its expiry date. We do not sell or share this information with anyone else.
Cookies and Tracking
We use essential cookies for site navigation and Google Analytics (anonymized) for traffic insights. Disable via browser settings. No third-party behavioral ads.
Sharing Your Information
We do not sell, rent, or share data:
- Only with trusted service providers (e.g., email hosts) under strict agreements.
- As required by Indian law (IT Act 2000) or TTD-related authorities.
- In site transfers (with notice).
Data Security
Data is stored on secure Indian servers with SSL encryption. We follow best practices but no system is 100% secure.
We keep messages and comments for up to 90 days, and Booking Helper key records until the key expires, then delete them.
Your Rights
You can ask us to see or delete your data at any time. Send the message “delete my data” to our Instagram account or Facebook Page, or email us with your Instagram username or Facebook name. We delete your messages and details within 7 days and confirm by reply.
Changes to Policy
We may update this policy. Check this page for changes. Continued use implies acceptance.
Contact: [email protected] for questions.